Message to Patients
As a practice we are aware of the communication from NHSE and the media regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.
Here in Albrighton, the Medical Practice has continued to work and support patients throughout the whole of the pandemic and has responded to more calls from patients throughout the whole of the pandemic and we are currently responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice we will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.
In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.
We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.
Flu clinics are now available to book for September. If possible, please phone the surgery in the afternoon to book your appointment to ease pressure on the telephones.
Clinics dates are:
Aged over 65 flu vaccines
Saturday 11th September
Saturday 18th September
Aged 18 - 64 year old vaccines
Monday 13th September
Monday 20th September
Monday 27th September
Routine blood testing
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Integrated Care Record
Please read the attached leaflet. This gives information regarding the implementation of an integrated care record (ICR) which will pull together information from both health providers and social care providers in one record and will be available to all providers.
Implementation of ICR
How to raise an objection to the creation of ICR
Coronavirus - Advice to our patients
During this current pandemic the GP surgery is operating different procedures to usual.
All patients who attend the surgery must wear a face mask or covering. If you are unable to wear a face covering for health reasons and you are attending the surgery for a face to face consultation you will be asked to wait outside the building until the clinician is ready to see you; if you are collecting a prescription without a face mask the prescription will be sent to Rhodes chemist for you to collect from there. If you lip read to aid with communication please advise the member of staff, it is at their discretion if they choose to remove their face covering whilst talking to you.
All patients will be offered a telephone triage appointment, where the GP is unable to resolve your issue over the telephone they will then arrange a face to face consultation and you must wear a face mask or covering when you attend.
To protect yourself and others, please do not attend the GP surgery to book an appointment.
If you have symptoms of Coronavirus (COVID-19) use the 111 online coronavirus service to find out what to do.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.
Online Access for patients under the age of 16
Our policy for online access to patients under the age of 16 years has changed. Please read the attached notice.
Online access notice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the front entrance. If you have any special requirements please inform the reception staff.
(Site updated 01/09/2021)