The practice will closed from 12pm onwards on Wednesday 2nd December 2020 for staff training. If you require urgent assistance during this time please contact NHS111. We will open on Thursday 3rd December as normal.
We understand patients have been having difficulty getting through to the practice via telephone. As you are all aware, due to Covid-19 we are functioning in a different way. All initial contacts with patients are via a telephone call with a clinician.
We have increased the number of incoming lines, this means patients will no longer get an engaged signal but will effectively be in a queue and will be on hold for an increased amount of time than they have previously experienced. At present, the system does not tell you where you are in the queue but we are looking into having this option.
Coronavirus - Advice to our patients
During this current pandemic the GP surgery is operating different procedures to usual.
All patients who attend the surgery must wear a face mask or covering. If you are unable to wear a face covering for health reasons and you are attending the surgery for a face to face consultation you will be asked to wait outside the building until the clinician is ready to see you; if you are collecting a prescription without a face mask the prescription will be sent to Rhodes chemist for you to collect from there. If you lip read to aid with communication please advise the member of staff, it is at their discretion if they choose to remove their face covering whilst talking to you.
All patients will be offered a telephone triage appointment, where the GP is unable to resolve your issue over the telephone they will then arrange a face to face consultation and you must wear a face mask or covering when you attend.
To protect yourself and others, please do not attend the GP surgery to book an appointment.
If you have symptoms of Coronavirus (COVID-19) use the 111 online coronavirus service to find out what to do.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.
We are receiving our vaccines in batches. We are only releasing appointments after we have received the vaccines.
Patients aged over 65 can book their flu vaccination by telephoning reception, if we do not have any clinics please ask to be added to the waiting list and we will contact you as soon as we have received more vaccines.
Patients under the age of 65 and at risk can book their flu vaccination by telephoning reception, again if we have no clinics please ask to be added to the waiting list and we will contact you as soon as we have received more vaccines.
For patients aged between 50 and 64 and with no pre-existing conditions we have now been informed we will receive delivery of these vaccines sometime after 1st December 2020. If you would like a vaccination please contact the surgery after 1st December.
For more information about flu vaccination eligibility and availability please see the leaflet below.
Flu vaccine supplies
Online Access for patients under the age of 16
Our policy for online access to patients under the age of 16 years has changed. Please read the attached notice.
Online access notice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the front entrance. If you have any special requirements please inform the reception staff.
(Site updated 20/11/2020)