We understand patients have been having difficulty getting through to the practice via telephone. As you are all aware, due to Covid-19 we are functioning in a different way. All initial contacts with patients are via a telephone call with a clinician.
We have increased the number of incoming lines, this means patients will no longer get an engaged signal but will effectively be in a queue and will be on hold for an increased amount of time than they have previously experienced.
Please see below information about Covid vaccines.
Coronavirus - Advice to our patients
During this current pandemic the GP surgery is operating different procedures to usual.
All patients who attend the surgery must wear a face mask or covering. If you are unable to wear a face covering for health reasons and you are attending the surgery for a face to face consultation you will be asked to wait outside the building until the clinician is ready to see you; if you are collecting a prescription without a face mask the prescription will be sent to Rhodes chemist for you to collect from there. If you lip read to aid with communication please advise the member of staff, it is at their discretion if they choose to remove their face covering whilst talking to you.
All patients will be offered a telephone triage appointment, where the GP is unable to resolve your issue over the telephone they will then arrange a face to face consultation and you must wear a face mask or covering when you attend.
To protect yourself and others, please do not attend the GP surgery to book an appointment.
If you have symptoms of Coronavirus (COVID-19) use the 111 online coronavirus service to find out what to do.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.
We are receiving our vaccines in batches. We are only releasing appointments after we have received the vaccines.
Patients aged over 65 can book their flu vaccination by telephoning reception, if we do not have any clinics please ask to be added to the waiting list and we will contact you as soon as we have received more vaccines.
Patients under the age of 65 and at risk can book their flu vaccination by telephoning reception, again if we have no clinics please ask to be added to the waiting list and we will contact you as soon as we have received more vaccines.
For patients aged between 50 and 64 and with no pre-existing conditions, appointments are available online or can be booked by telephoning reception.
Please be aware we are only releasing as many appointments as we have vaccines, if there are no appointments available please ask to be added to our waiting list and we will contact you once we receive additional stocks.
For more information about flu vaccination eligibility and availability please see the leaflet below.
Flu vaccine supplies
Pfizer and Astra Zeneca vaccines are now being offered to our patients. Vaccines being offered by us are at Bridgnorth Medical Practice as that has been designated as our hub. We will be contacting patients to book them in, please do not contact us.
There are other designated vaccination sites that patients can book themselves into, provided they are in receipt of a letter from NHS England inviting them to book a Covid vaccination. If you are in receipt of one of these letters you can book yourself in at alternative site.
Please be assured we will contact you when a vaccine is available and when it is appropriate for you to receive it. Please DO NOT contact the surgery to to try to make an appointment to be vaccinated.
We are aware that patients are requesting information regarding their second COVID19 vaccinations. We will be delivering second vaccinations from the week commencing 1st March and anyone who has had a first dose will be called in turn to receive their second vaccine within the advised 12-week period. Second doses need to be given at the same venue as your first, to ensure vaccine timing, delivery and supplies are maintained.
Please be assured that we will continue to provide first vaccinations and eligible patients will be called forward in due course according to government guidelines. From this point General Practice will be focusing on vaccinating those from Cohort 6 (those with underlying health conditions aged 16-64), whilst the National Booking Centre and larger hubs will focus on those in Cohort 5 (ages 65-69). Due to limited capacity both at this practice and at Bridgnorth, some patients will be contacted directly by the National Booking Centre and offered vaccines at other locations.
We understand that you will be eager to get these appointments booked but ask that you please do not contact the surgery unless you have been asked to do so. We would also like to thank you for your patience and understanding during this difficult and challenging time
Online Access for patients under the age of 16
Our policy for online access to patients under the age of 16 years has changed. Please read the attached notice.
Online access notice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the front entrance. If you have any special requirements please inform the reception staff.
(Site updated 22/02/2021)